Bad service

I placed an online order on 31 March 2026, with the intention of collecting my parcel in-store. However, I have experienced significant delays due to the parcel not being scanned upon arrival at the store, which prevents the system from generating the OTP required for collection.

As a result, I am often forced to wait for extended periods—sometimes weeks—before receiving the OTP. In most cases, I have to contact the call centre myself to follow up on the matter. Unfortunately, this is not an isolated incident, but a recurring issue that has caused considerable frustration, particularly when the parcel is urgently needed and already available at the store.