Bad service at Clicks Clear Water

Last year I obtained our Flu vaccine from Clicks Clear Water. This year I received SMS that the flu vaccine is now available. I took my iced bag to collect for me and my wife. As I entered the shop there is a big poster: "Flu vaccine is now available". At the counter I asked for the two vaccines, producing my Medical aid card. "Sorry, the nurse is not here" was the answer. I said that I don't need the nurse. "She keeps the vaccines" was the reply. I received a shoulder shrug and when asked another employee at their office got second shoulder shrug. This was my second time bad experience at this branch. Untrained and not interested staff.