Bad service at Clicks

Today I went to clicks at the workshop Durban. I had my little baby with me. I took a ticket and waited but there was someone to collect and they don't wait in-line which is fine I know they have that rule. They called her number twice and she didn't respond and they called mine but then she came and they helped her.when the next count finished they called the number behind me and i was expected to wait even though I was there first and was supposed to be helped since my number was first. Why did Sphindile not tell the other counter that she has already called my number and she must help me next instead of wanting me to stand there with a baby. I wanted to see the manager but he was not there. The lady I spoke to was not helpful. I left and bought my medication at another pharmacy I now had to use cash instead of medical aid I was going to use. They are so unprofessional