Bad service at Clicks

I always enjoyed shopping at clicks but today in Orange Farm mall I experienced something different which dented my love for clicks. As much as I understand security measures that every company should put in place to protect their products, it is frustrating if client centricity was not regarded when decision were made. Today after making a purchase, as I was exiting the door, a beeping alarm indicated that the was items in my bag that the security guard has to validate if they were paid for. Now I shop at Clicks regularly, so I had, cosmetics, lotion, facial wipes, hair products, etc... most of them beeped. Now I was asked to produce a receipt as proof that the items were paid for, but I only had a receipt only for the items that I bought that day, so I had empty my personal handbag with all sorts of personal items by the door in front of others customers. Then since I didn't have a receipt for the old items, the branch manager took my card number and requested a transaction copy from the branch which I made the purchase from. I had to wait there until the store closed and none of the staff seemed to care about my time that was being wasted or the embarrassing process. Instead I was told "they only doing their jobs" but how doing their jobs impacted me didn't seem to be their concern. After a long wait the long transaction list was received and all items in my bag were validated. Now what upsets me most is, why was these items not checked when I bought them if the beeping thing was not removed, why didn't they beep when I bought them or as I came into the store but only beep as I exit? And worse still after the whole process, nothing was done to ensure that next time this wont happen. Nothing was removed ( that caused the beeping noise) instead I was told that everytime I walk into the store I must declare all items bought from clicks ??? Like as I mentioned, every cosmetic, lotion etc in my bag is from Clicks, now I must declare all that?? Even my pads??? Really???

Yhoo hai shame, I was very disappointed. Especially since I had such love for this retailer. Hopefully this can be looked into coz I can't afford to lose time or practice the stupid declaration of items. Thando Motau *** Card number ***