Bad service at Clicks

It is normal business practice that when a product is not available at the store, the staff have the courtesy of advising a customer at which other branches the product is available, they sometimes call the branch that it is available at and even arrange for the customer to pick it up or it is delivered to the nearest store. Yesterday I went to the click sunninghill village branch. I waited for service and finally appealed to the cashier to get someone to help me. She made 2 announcements and eventually a person named Mpho comes to the counter. He is told something by the cashier in a language I do not understand. He ignores me and proceeds to start looking for a phone and book. I then said to him that I am looking for the safeway blender as advertised. He says he was told I was there to pick up an order. I then told him that he should have asked me what I needed and repeated that I need the blender. He says "come let's go" expecting me to follow him to the shelf, where i knew it was not on the shelf but I followed him nevertheless. Mpho says to me, it's out of stock. So I asked, can you check where it is available, eg waterfall corner or polo fields. He disappeared to the office and then comes back and says its not available. I then ask which branches is it available- Mpho says you asked for those 2 branches and it's not available. I said can you check where else it is available? His response: ' if it's available in Cape Town, must I tell you? I asked him to check which other surrounding branches has the blender and he refused. He said well I work at this branch and its not here He refused to check again. I asked for the manager but was told that the manager was in an interview. This is shocking service and Mpho's arrogant attitude demands disciplinary action. As a regular Clicks customer I am appalled and extremely dissatisfied with the lack of service. Mpho cannot be allowed to continue to treat customers so badly.