Bad Service at Cicks Howick, KZN

I booked appoint online for flu injection last week, the appointment was for the 5th May 2020 at 09h00 in KZN Howick, I got there at 8h45. Waited until 09h20 then asked if the clinic nurse was coming, the answer was maybe she is late. Ok fine I decide to wait for 10 minutes more. When she arrived, she just passed me sitting next to the door. She got in. she just said how can help, then I said I have appoint with you, It was supposed to be at 09h00. She said what for? I: flu injection. She said it is finished (out of stock). No sorry Iam late, nothing, and then I said to her this is not fair, you did not even call to tell me that there is no stock. She said you did not book with me, you did on line. She showed me her book for appointments. My understanding was it supposed to be connection with their system. She needs to work on her attitude. You cannot tell me that if there is a system then there are bookings, you do not care about those bookings? I told her that I will complain and she started to say sorry that they are out of stock. She supposed to check her bookings on the system and if she needs to cancel bookings, do so. Instead of wasting our time. I was so disappointing

Warm Regards Clautilda Molangathi ***