Bad service and consultant not helpful

I just came from clicks glodenman road today, to buy medication on the counter, I was assisted by this lady who was no wearing a name tag so I didn't get her name, I told he from the word go what I want, I have been buying this kind of multivitamin but she said I can't but she didn't even check my medical aid, she was busy on the phone while assisting me she was not paying attention to anything that I was saying, she was busy answering her calls n chatting underneath the counter, I came out without buying what I went for she gave me the only thing she catch on the conversation. Is that how clicks treat customers, she is even talking about getting another job at click I meant she don't even know the person she is servicing I can be a anYing at clicks..... She never even help me check for the multi vitamin she was referring me too. I'm so angry I took my time to go buy medication for my sick child the I get this kind of attitude Nad service it's so not on, now I have to spend another time n go to another clicks because Holman don't know customer services