Bad service and communication to customers

I have a schedule 5 prescription, I went to the cliks pharmacy showing my email for Dr, the told me they will only help me if the Dr sent them the email. I phone the Dr and ask to email the prescription to the pharmacy early during the day, so the Dr sent te email and CC me in the email. I went to the pharmacy later the day to vind out that they didn't got any email from the Dr, so I showed them that I have been CC in the email and I have the email that was sent to them with the right email address. They said no they can't help me at all. I phone Cliks head office customer care, I told them my story they said that they don't no why the email didn't go through and checked the email address again to find out that the email address was right and they can give or say way it didn't go through to the pharmacy,and then I found out from head office that scheduled 5 and 6 prescription pills will only be given with original prescription paper and not via email from the Dr. I told the customer service they didn't told me that and now I must drive 60km to get a prescription just to get the pills she said yes so. This was a good 2 days waisted by a pharmacy if they told me the right story the 1ste time I would have had my pills on day 2 with the original prescription now I will only have my pills on day 3. Bad service