BAD SERVICE

I purchased online at clicks for a skin product on the 10.11.2023 and got a tracking number, I waited for notification to go and I opted for collection at Dobsonville Clicks Store, and paid the collection fee at it was R34.00,on the 18.11.2023 went to Dobsonville Clicks with a copy of my invoice and Id Book, I was told by the security at the door and the lady at the collection to check for me on their side and I was told that they cannot help me,I must wait for an Sms, I told them that it shows that the product has been delivered and I must collect, they refused to assist, on the 23.11.2023 I wrote to customer service an e-mail enquiring about my order, on the 25.05.2023 I received a response from Clicks customer service saying that I must collect at Dobsonville it was delivered on the 13.11.2023, SMS will not be send and I must have my Id and order number, I then went to Dobsonville with documents requested, including printed response of the e-mail on the 26.11.23,I did not get my order as I dont have an SMS and their Customer service is closed, so they cannot help, they will call me once they have contacted their Customer Service, what makes me angry is that Clicks lacks customer urgency, the customer service consultant responded and said I must go to clicks without informing me that I can only be assisted within certain times, Dobsonville consultant had to empathy to say how can I help you, no she just did not care, I am so disappointed with Clicks as I trusted them to Care for their customers, I just regret buying online as it was a bad experience. I will not buy again online with them, I will rather look at different stores.