bad service

It has been more than a week since I was at Clicks Blue Route Mall and laid a complaint against the store manager who felt it was ok to treat me like a common ******** and call a male security guard for me when i wouldnt leave the store because the manager herself refused to assist me . in light of everything happening in the country Covid-19 , gender based violence and ****** . Do you really think I should take this lightly ? calling a male security guard as if to escort me out of the store ? If i was a different colour of skin would this have taken place ? I am not happy with the outcome at all , I was called by one of your call center staff named Gamieda who advised me the regional manager will be in contact ,and a week later still nothing . Does the Clicks Group not take complaints seriously ? I can tell you this much if that security much as laid a hand on me this would have been more serious , your store manager Ieslah is as unprofessional as they come . I am not a ******** or vagrant to be treated this way . All I needed to do that day in store was for my hairdryer to be refunded yet that was such a difficult task I had to wait almost an hour in store for that to be done ,mind you this is a store which was affected by Covid 19 not too long ago . I had my kids and husband waiting in the car while the manager first had to attend to a call for almost 15 minutes and to top it off refused to assist me . Now when i go to the store the staff thinks its ok to look at me as they want , one staff member in particular if i'm not mistaken her name is Tara-Lee . This is pathetic to say the least , and I will go to social media if i have to if the manager and her staff are not addressed accordingly .

I would like this matter addressed please

Cherilee Cozett ***