Bad Service

I purchased items online on 3 March 2019, order number 190 ********** , and choose the express store delivery. I injured my foot recently and this was the best option for me as the store is a few minutes away from my workplace.

After receiving no feedback regarding my order, I sent an email on 5 March 2019. I received no response and contacted the call center on 6 March. I was informed that express delivery is only available in joburg, but my parcel is out on delivery.

On 7 March, I received an email from Nicole Philandee informing me that my parcel was once again out on delivery and that I will be receiving a pin shortly. I informed Nicole that I was told this the day before and I still have note received my parcel.

To date I have not received a response from Nicole nor did I receive my pin.

Please update me on the whereabouts of my parcel. I will only be back at work next week. Will my parcel be delivered to my home now??