Bad service

I was in Clicks about an hour ago and stood in a line of 10 people with 1 cashier assisting. This in a store where staff were standing around chatting and seemed to have a total disregard for people's time. I eventually left my items and left the store as I needed to get back to work. I called the manager and in stead spoke to a supervisor who did not inspire any confidence in me that she could manage the situation. She told she would speak to the manager. What makes it worse is that when I tried to log a complaint on the Clicks website it kept on telling me there was an error and my message could not be sent and instead referred me to the question and answer section. How very convenient. I am a regular Clicks shopper but have never before experienced such bad service.