Bad service

Hi, I felt so disrepected today at your store in Catwalk. So I pick up a Monster energy, gives it to Getrude, oh my gawd, that lady is bitter and rude. So basically this is the fourth if not fifth time to deal with this lady's attitude. So what I picked up is that prices on the floor are never the same as those at the till. At first I thought this was done to treat customers differently, but I then realised that someone is not doing their job. Well I raised this more than ten times with Eastgate mall. Basically the Monster cost R22.99 on the fridge, and merely R16.99 at rhe till. I ask Getrude as to why is that the case, she ask if I want to pay R22,99? Mind you, I buy energy drink everyday, this getrude isa always rude like her name. She must consider anger management and customer service. Well, what really shocked me was that there were 2 managers: Judith and Portia, they stood there and did absolutely nothing, instead they tried to justify this nonsense. This is happenning for the fourth time and the store has not shown any remorse. I demand a written apology from Getrude, Portia and Judith, I also want the outcome of the disciplinary as well as auurance that such will never happen again. I will still take it up with the relevant commission for malpricing and misleading prices as this is a serious offence.

We will not allow to be trated like this in 2020. You dont know who your customers are, hence I advise that you stick to professionalism.