Bad Service

I hope this message finds you well. I am writing to share an experience I recently encountered at Clicks in Arbour Crossing, Amanzimtoti, on 28 March 2025 at approximately 17:35. During my visit, I was assisted by Bernadette Chetty at the self-service medication counter. While she was attending to my needs, a ****orker approached her for a signature, and unfortunately, no acknowledgment or pause was given to me during this interruption. When I inquired about the lack of courtesy in this situation, Bernadette responded in a manner that I found dismissive, stating that she had another customer to attend to and could not wait. This exchange left me feeling undervalued as a customer, as it appeared that the other customer’s needs were prioritized over my own. I believe that exceptional customer service is critical to maintaining a positive experience for all customers. Therefore, I kindly request that this matter be addressed with the team to ensure that future interactions uphold the standard of service that Clicks aims to provide. Thank you for your attention to this matter. I look forward to seeing improvements in customer service going forward.