bad ****py Service

<p>About a month ago I was on the Clicks Website and saw Panasonic hair and body trimmer for 639.00 but in the brochure of clicks it was advertised for R799.00. I then went to Clicks in Strand and spoke to Charlene about this she advised me that the Panasonic did not come in as yet I then called Head Office and spoke to Nazeem Reed about this and about the price he said he would call his supplier he then came back to me and said that he would give me that price of R639.00 and that the suppliers will be delivering this product no later than the 10th of December 2016. About a week and a half prior to the 10th of December 2016 to this I called him again to confirm the order he said it will be at the store. On the 15th I heard nothing so I popped into the Clicks at Strand and asked for Charlene she avoided me like the plaque telling staff to take a message or I need to wait for her so I left her a message to call me that was a Thursday and she never called me so I called the following day the 16th and this other lady asked me if I was Sonia and that head office would call me back as Charlene had no interest in calling me. I got a call back Monday the 20th of December 2016 from Nazeem to inform me that specific shaver was not coming in and that he could not help me which I find unacceptable as I had to go to the mall yesterday evening and get the Wahl hair shaver for 919.00 and I saw that the Panasonic range was in for R999.00 but the the one I wanted was not in are they not from the same suppliers. I think it is just fair that the price be adjusted as I had budgeted on that amount because Nazeem Reed on 3 occasions confirmed with me that I would get the stock. When Nazeem Reed called me he advised me that there is nothing he could do and that it is not his problem not in those words but cut me off short and said sorry I cannot help you. The staff at the Clicks Strand branch are just as rude and pass the buck instead of returning my calls. I have called there on various occasion and they do not return my call and Nazeem as well when I have called Head Office. The reason I am so angry is that I was guaranteed the stock and to only let me know it was not coming in on the 20th and the only reason they called was I had an argument with one of the managers at Clicks and I needed an answer as it was the 16th already and no stock received.<br />Then I had to pay more for another brand when I was guaranteed that price and the stock. As I have mentioned there was stock of Panasonic at the Clicks Somerset Mall but no stock of the single Panasonic hair and body shaver and I thought it came from the same supplier. The other range has a trimmer in it which the one I wanted did not have the nose trimmer. This is unacceptable and the service I have received is disgusting he really did not want to help me and to leave it to the last minute because I demanded an answer is unacceptable. I expect regional manager to contact me to discuss an alternative Clicks is a competitive brand as well but provide no client service in my opinion since I am the one calling and having to argue to get answers and yet I do not receive any calls back. What I expect is since Clicks gave me wrong information misled me to the 20th of December they need to meet the price of R639.00 that was quoted to me or issue me with the other Panasonic brand and take out the nose trimmer and I will give back the Wahl range or give me the Wahl rage that I bought for R919.00 for R639.00 and then go to your suppliers and ask to pay the difference as it was a mistake from their side. How do you advertise stock you do not have guarantee you will get is that not False advertising as well from Nazeem making all those promises to only letme know on the last minute.This is uncalled for and I want this sorted out please</p>