Bad online experience

Good day - I helped my son to do an online purchase for his Christmas present and settled on the Fitbit on offer from Clicks at the best price. Placed order on 20 Dec for collect at Hartenbosch. Got email on 22nd stating a technical problem and the collection addres to be provided. I phoned 27th providing it and was told it will be given to process. Phoned again today, 3rd Jan only to be told this is an IT problem and the consultant cannot help—

I am flabbergasted! No solution offered as this another department- Now I am hopefully going to refunded- no confirmation of that though...

How difficult can it be to pick up the phone- call the Hartenbosch store to give me the purchased item!

Tried sending an email on their site— which failed! Now trying the hellopeter route..

Clicks will never see me again online..