Bad medical practice

My parents, both octogenarians, live in Parys, and because of the nature of their medical aid, can't get their monthly medication from the local pharmacies, but are dependent on Clicks Pharmacy in Mooi Rivier Mall in Potchefstroom, 45 km away. My mom's 6-month script for her diabetic medication was faxed to them on the 4th of February and still no medication has been delivered up until today, the 13th of February. After several calls and talking to various people my dad was told they are waiting for the blood sugar monitor from the distributors. This is totally unacceptable as delivery of diabetic medication can NEVER be made dependent on another prescribed item that is still outstanding! By incurring extra costs which are not covered by the medical aid my parents had to try and secure a week's provision of my mom's diabetic tablets while waiting for Clicks Pharmacy to deliver her medication in Parys. I tried to submit a complaint on the Clicks website today, but in vain as a message in red told me 'Something went wrong...'. I request Clicks Pharmacy in Potchefstroom to forward a formal apology to both my parents for this total unprofessional dealings with my mom's medication. This is SO unacceptable!!!