Bad customer services at Clicks Delft Mall

I visited Clicks in Delft mall earlier today and received the most appalling and rude service ever. I have been to this clicks store countless times and have never encountered such. My service number was S295 and it was called out to the service desk 3, I then went to the desk but when I got the the guy on the counter said he didn’t call me but he called S297 and I must move so he can assist who he’s supposed to assist although I explained that my number was called first. I then quietly moved aside, another consultant (Thandokazi Makhongwana) called me to her counter and I greeted her, she didn’t respond (which I don’t really have an issue with) I then I told her what I wanted to purchase, Thandokazi asked for my clicks card (which I don’t have) then for my name and surname. She then proceed to pack the item in the plastic bag, I mentioned to her that I’m buying the item with my medical aid and that’s when I stepped on her tail. She rudely and annoyed seeming said why did I not tell her that beforehand because now she must start the whole thing over, I then told her that I was waiting for her to ask me how I’ll be paying for the item as she had just asked for my particulars. She then asked for my ID which I gave to her and I don’t know what she clicked then later told me that the computer says I don’t have a medical aid, and nothing is showing on my name. I asked to check my ID once more and even told her that I’m with Discovery. Thandokazi opened my ID once more and clicked on her computer again and rudely said “what plan are you on because there’s too many plans showing here” I then told her. When she was done she threw the page I had to sign on across the counter and said sign this. Another customer that was with the Thandokazi before me also told me that he also got a poor service from her. Thandokazi basically judged me from the moment I was turned away buy other dispenser and undermined me. I don’t know if people must now walk around with halo’s indicating that they are also professionals who affords to purchase at the store or what In a nutshell, Thandokazi was just adamant on making my experience the worst experience ever it didn’t matter what I did or how nice I was. Please provide Thandokazi Makhongwana and the other gentleman on counter 3 with the necessary customer services training and skills and their job demands them to have interpersonal skills and a good customer service.