Bad customer service: Online vs Instore Utter nonsense!

Yesterday (24 Nov) I went to Clicks Bayside Mall to check up on their fragrance specials. I was informed that the prices are similar to the online ones and I could choose Bayside as my pick up point as they had stock of that specific brand (Hugo Boss) and I would readily receive it. I then purchased the cologne online and received the order number. I went to Bayside Clicks since they had stock to pick up the item and I was informed that I needed a 7 digit OTP for the collection and they confirmed that there was stock available. I called Clicks Online to request for the pin and I was informed that they would not give me from the stock that is at Bayside store and it would still need to be dispatched. This was shocking because whether it is an online store or a walk in store to me as a customer it makes no difference, all I want is the actual product. It is even more upsetting because the item is available in Store at Bayside! This is ridiculous and I regret to having placed the order due to this inconvenience!