Bad Customer Service from Clicks

I have never experienced such bad experience from such a big shop. It was a walk of shame. At 1st was told they cant exchange a Safeway Iron which no longer works because I didn't have a box and receipt. After calling their Head Office we managed to get a copy of the receipt. The manager at the clicks Cosmo City Shopping Center Gosiame Tshoma said she won't be able to exchange the Iron without a box because of the lootings that took place . I told her I don't need a box they can exchange and give me a new Iron without the box. She refused and said that an instruction given by Head Office. What a lame excuse, now Clicks want to blame exchange of non working items on looting even when warranty moreover a box, why would I keep a box if I want to use the iron. I bought an Iron not a box. To all those without boxes, even of your items are still under warranty, Clicks won't be able to assist. I was treated like a *****, no sense of privacy. She was talking there at the tills and the staff members and clients were looking at me. No customer care, a manager should be exemplary on how to treat customers in front of her subordinates. I have never been humiliated like this, the fuel I used to drive there. What a waste of money