Bad customer service experience

I called on the 9th to complain about your Sun protect anti-aging & sent photos. There's a yellow substance like oily that comes out & the cream gets left behind. This was escalated to merchandising till today! What must I use in the mean time like what must happen? Your service is **** I must say. Must I go to the store to cause a scene for me to be attended? I do my toiletries at Clicks but not anymore!!!