Bad customer service especially for a chronic medication patient

<p>I am cancer patient in remission while going radiation therapy and I work in Wadeville, which makes Clicks lambton the closest pharmacy for me. Everytime i go there for my prescription i wait for more than 30 minutes even if there is only 3 people in the que. I call in so that i can collect after work, i still wait. last week Friday i went with my new script and confirmation from Discovery medical aid that i may receive all my medication, they were requesting a levy of R76 for a product which is not even more than R150. I called Discover the enxt day to check with them and they advised that i should not be paying anything because it is part of my Oncology prescription and they have approved it. I am sitting now without any pain ****ers for the inflammation i have on my face. I have been calling them since Monday but the its either the phone just rings or it does not go through. Even a Discovery consultant Len, tried with no luck. THis kind of service is not acceptable and i have complained before but the behaviour is still carrying on. </p>