Bad customer service by Mam Rose Store Manager at Clicks East London Vincent Mall

I visited the Clicks Vincent Park Mall on Friday the 15th December 2023 to return a faulty microwave I bought in February 2023. I got to the store and asked for assistance and explained that I did not have the original receipt and box. I knew that the store would call the club card dept as I had used a club card. She explained that the club card division was not opened as it was a public holiday. I asked if she was sure and she said yes I would need to come back on Monday. As I was living the store I phoned the club card devision and explained to them that I was at the store and was told that they were not operational and the call centre agent said I must go back because they are at work.

I went back and asked for the lady who was assisting me. To my surprise she was the store manager and was now in her office. I asked the shop assistant to call her and I left the store about 30 minutes later and she never came out. I went as far as looking for her inside the shop. I went to check where the office is and was told she is at the stock room then went that way and was told she is at some container.

I do not understand how a STORE MANAGER tells customers lies with a smile on her face and still call themselves an ambassador of the Clicks brand. I left the store with a new microwave but still asking myself why all the lies with a simple issue that could have been solved in minutes. I am very disappointed in Mam Rose as her staff call her.

Mam Rose must not undermine people and think that they will leave it at that. Imagine how many Clicks customers she has told the same lie.