Bad Customer Service

I am so dissapointed ....Clicks Springs the Avenues their operating hours says they must open at 9am on Sunday ....9h10 the shop was not opened ..yet i appreciate that there is a guy who informed us they might open late because they are waiting for the pharmacist as they cant open without this person ...but why are we supposed to be inconvenienced because of one person ...totally unacceptable and to think that the guy even said if he arrived at 9h30 meaning they will open at 9h30 Totally unacceptable