Bad Customer Service

About 15 people waiting in the queue outside store before 16:00. We were told that the store closes at 16:00. Yes we understand it closes at 16:00. Why can't you allow ppl who have been in the queue. I asked a rude lady for a store manager. She told me that they have closed and she also wanna knock off. Clicks Phuthaditjhaba Eastern Free State. Very bad Customer Service