Bad Customer Service

<p>I want to express my heart felt disappointment in a response that I got from a clicks employee at the Watercrest branch. Her name is Nokufika and she is a pharmacist at this branch.</p> <p>I recently saw her during her lunch as she was passing by my workplace and I asked her if she had a minute because I am an expecting mother and a clicks club member so I needed her advice concerning my pregnancy. At this request she was hesitant to even stop but I pleaded her that this will only take a minute of her time,she then blatantly told me that she is on lunch and if whatever I want to ask is work related then I should come down to clicks and ask her then.</p> <p>Even though I understand that it was her time to be on lunch but I am an employee as well and as an employee I know that if you work for a certain company you represent that company fully and taking a minute of your time to entertain a customer is in the better interest of your company,this also comes with loving your job and the people you serve In this case she was wearing her full clicks uniform and she denied helping a customer just beacuse she was on lunch.</p> <p>My efforts to contact clicks were fruitless which is why I ended up using this platform. In conclusion I must say that clicks has lost a customer to their competitor Dis-Chem question is ,with that attitude how many customers has the company lost,customers that didnt take the time to air their complaints,the ones that just left for the next best competitors???</p> <p>I hope no one else has to deal with that type of attitude ever again</p>