Bad Customer Service

Today I bought a Phillips OneBlade shaver for R499.00. This seemed a good product and value for money. When I got home, I opened the package to test and all was working fine. Then I saw that replacement blades for this razor is R249.00 for 1 blade. This wasn’t said to me when I bought it, and the store didn’t have any replacement blade for sale so I couldn’t see what the price was. I took it back, and being honest with them told the manager that there is nothing wring with this razor, only that it doesn’t make sense to buy a razor for R499.00 and then the replacement blade is R149.00. I would like to exchange it for a different razor. I was told that they can only do this if the razor was faulty or broken – they can’t help me. So, if I **** to them, I could have changed it. Is this how the country really has come to. Clicks’ Terms and conditions also states that you can return a product within 30 days UNOPENED if you are not satisfied with it. How the hel do you leave something closed and then decide you are not satisfied for a whole 30 days??

I was never treated so badly in any store by anyone like today. This is a shame and we buy all our daily products from them. Never again!!!