Bad customer care service

Sent Mail Complaint against store manager at Clicks Strand Square Strand Western Cape

celeste cpeter.davids to ComplaintsResolutionTeam 11 days agoDetails Goodday

I went to Clicks at Strand Square in Strand Western Cape yesterday ( Monday) with a faulty hair dryer.

The cashier called one of the Managers to assist, he immediately called another lady to assist him. She asked what is wrong with the hair dryer and i explained it to her. I told her the nozzle got so hot it melted and fell off, you cant put it back on. The hair dryer also burns my hands as there is hot air coming out on top. ( Remington hair dryer with 3 years guarentee).

She told me she cannot take it back but can only replace the nozzle. I told her the hair dryer is a disappointment and i dont want it as i only have it for 3 months and its doing that. As we spoke the other male also looked at the slip and told her she even took another hair dryer back( i dont know where that fit in the situation then)

I felt so humiliated, embarrassed in front of the staff and client's. They made me feel like a **** and a *****. That was total humiliation and i dont feel happy about it at all. I ended taking the hair dryer to another Clicks Cinnamon Square where i was helped with a smile and respect. She tested the hair dryer and told me she can see what im talking about. How could the lady at the first clicks not see that.

I went back to the same Clicks because they were the only one with the hair dryer i wanted and that was recommended by the manager who helped me at Clicks Cinnamon Square. I was in the shop and heard her talking to the ladies at the till making fun of me. As i approached the till she walked away... I did not get her name but would like this matter to be addressed. It was a fat coloured female and African male who was on duty and in charge.. Monday 6 September 2021 between 1 and 2clk.

I know my rights a client. I could have been rude to them and make a scene but decided to leave and go to another Clicks which was unnecessary. It was a waste of my time and petrol driving up and down because they felf i am lying.

I am no **** or *****, it was my right to get a product im satisfied with and return a broken one, i paid for it, i didn't ***** or ask them to pay for it.

I would like this matter to be addressed and feedback please. I was advised to lodge a complaint at the Consumer Protection Officer but will wait to hear from you.

Clicks is the shop i buy from for years and i love there products but the treatment i got yesterday was unacceptable.

Mrs C Davids ***