Bad client service

I made an appointment for 25th June for Family planning at the Century City branch. They contacted me but I failed to answer, I then attempted to call back but there was no answer. When I got to the clinic the sister informed me they do not offer family planning services anymore. 1.why is the option on the app for Family planning but it is not offered. 2.if she did not get hold of me the first time why not try a second time or send an sms, any form of communication would have sufficed. She then suggested I contact the Sable Square branch and when I did they did not have stock. I decided to make an appointment at the N1 City branch where I usually go for my son's immunisations and my family planning. I received a call a day before my appointment, the sister informed me they are unable to assist me on the appointment date and wanted to reschedule for another time. Being already frustrated with the poor communication from another branch, I hung up the call. Why is this option avaliable on the app but we have to experience bad service from the actual providers? Please take a look into this and ensure that we as customers do get the best treatment during this difficult time.