BAD ATTITUDE FROM STAFF

<p>I PURCHASED A SYRUP FROM THE MEDICINE SECTION, WENT HOME ONLY TO FIND OUT THAT IT HAD A LEAK AND BECAME STICKY , I WENT BACK TO THE STORE, EXPLAINED TO A STAFF MEMBER , WHO THEN ASKED ME IF I WAS SURE AND THAT I DID NOT DO IT MYSELF. I WAS REALLY APPALED BY THIS AND HIS MANNER IN WHICH HE ADDRESSED THIS, TOLD HIM THAT HE SHOULD NOT DOUBT ME AS I WAS A LOYAL CUSTOMER OF CLICKS AND WOULD NOT DO THIS, HE THEN VERY RELUCTANTLY TOLD ME TO BRING IT BACK. WHEN I TOOK IT BACK, HE TOLD ME TO FOLLOW ME, HE THEN ASKED ANOTHER STAFF MEMBER IF HE REMEMBERED ME, AND HE SAID YES, I THEN TOLD HIM THAT IF I HAVE MY SLIP ,IT WAS NOT NECESSARY TO ASK A STAFF MEMBER IF HE REMEMBERED ME. I THEN TOLD HIM THAT I WOULD LIKE TO SPEAK TO A MANAGER, HE CLICKED HIS TONGUE AND TOLD ME HE IS NOT HELPING ME ANYMORE AND THAT I SHOULD CALL THE MANAGER MYSELF. THE LADY ON THE TILL AND ANOTHER STAFF MEMBER WHO IDENTIFIED ME WERE LAUGHING TO THEMSELVES , ANOTHER CUSTOMER HAD TO INTERVENE AND TELL THEM NOT TO DO THAT AND THEY SHOULD ASSIST ME. THE MANAGER FINALLY ARRIVED AND TRIED TO RESOLVE THE SITUATION AND REQUESTED FOR THE STAFF MEMBER TO COME. HE THEN CAME, I TOLD HIM I NEED HIS NAME SO THAT I COULD TAKE IT UP WITH HEAD OFFICE, HE HAD SUCH AN ATTITUDE TELLING ME THAT I COULD GO AHEAD AND REPORT HIM ITS FINE WITH HIM. I WAS TOTALLY DISGUSTED, THE MANAGER SAID THAT HE WAS GOING TO SPEAK TO HIM. I WOULD REQUEST SOMETHING TO BE DONE AS MOST OF YOUR STAFF ARE STANDING AND CHATTING IN THE ISLES, WHEN WE AS CUSTOMERS ASK THEM FOR ASSISTANCE, THEY GET ANNOYED FOR THE MERE FACT THAT WE DISTURBED THEIR CONVERSATION, I THINK THAT IS DISGUSTING. AT DISCHEM WHERE IM TAKING MY LOYALTIES TO FROM NOW ON IS WAY BETTER IN SERVICE. YOU NEED SERIOUS CUSTOMER SERVICE TRAINING. THE STORE IN QUESTION IS (CLICKS EASTGATE, RUDE STAFF MEMBER IS MDUDUZI NHLAPO, MANAGER IS MR SIPHO DLADLA). MY CONTACT DETAILS ARE (MRS HASINA MUHAMMED, ********** 117) CLICKS CLUB CARD NUMBER IS ( ********** 926788). IF YOU REALLY VALUE YOUR CUSTOMERS , YOU WOULD SEND ME FEEDBACK (EMAIL IS , ********** KIND REGARDS</p>