Bad attitude at clicks store and manager not accou

Lost my clicks card in a vehicle break in on the 30th March 2015. I called clicks customer care line and was told to got to a branch and pick up a replacement card . When I got to clicks store Silverlakes I was told the working hours at the Clicks customer care are different from their store and I should fill in a new form then all my previous information would be transferred as the Manager would call me after calling the customer care line the following day.<br> Until to date , I have received no feedback whatsoever from the said person???<br> I shop a lot at Clicks and have earned quite a substantial amount of points over the years and would like to know the company I support appreciates the loyalty .