BaByLiss X8 Trimmer

Item was bought 7 August 2013 with a 3 YEAR GARUANTEE<br> <br> Trimming head faulty in February 2015. I was looking around for parts and then realised<br> that it is under Guarantee and contacted Clicks customer care REF 41871 26/2/2015<br> <br> To date my reply was that Clicks is sorting parts and only once it is imported they will help<br> me .... This sounds like it can take months<br> <br> Is it not rule that if item can not be fixed with in 21 Days it should be replaced ??<br> <br> At time of purchase I bought one of the most expensive models on offer as it came with 3<br> year of Guarantee and peace of mind. Now I see that the Guarantee is worthless and I<br> should have bought a R 50 model rather and saved my time and effort<br> <br>