Babyliss - Clicks

Utterly disgusted with the treatment received from you.

We purchased a Babyliss Curler - Rose Gold (New Edition) on the 3rd of November 2019. This was purchased for my daughter. Her hair is much longer than average, we were assured by the lady on the floor that this will work for her. The purchase was made as a xmas gift. We used the item once and it created a mess and tangled her hair terribly. The product is not at all what we expected. On the 29th of December (just after Xmas) we went to KeyWest store where we purchased it. The only problem is that we somehow misplaced the orignal till slip. On meeting with the store manager(lady) I was advised there is nothing she can do for us as we do not have the receipt of the item. Might I add not friendly at all and not really in the mood to assist. I asked her if they could trace the purchase from the rewards card we used and the answer was just NO. I continued to Clicks Clearwater. The lady who assisted us there said she could help me, but as it was on a Sunday she cannot contact customer services. She advised though that she cannot do a refund but will however accomodate me with a voucher. (This was not offered at Key West). I thought it best to rather engage with Customer service share call. I logged the incident with Moegamad, ***. He lead me to believe there should not be a problem to do so and someone will contact me within 48 hours. 48 hours came and went, so I decided to follow up again on the matter Wednesday 8/1. This time I was assisted by Rasmayah. I explained to her again what the issue was( No system notes seemed to exist from my engagement with Moegamad as she asked the exact questions). The lady advised me that they cannot find any transaction on our Clicks card. Which is very strange as we used it on the day as we always do. She advised she would investigate further. Again made it seem as if there is the possibility of resolving the matter. She called me back and advised me that sorry, Clicks policy is that if you cannot find the original slip they are not prepared to do anything about it. If there was absolutely NO way it could be done, then why provide false hope. The store could trace the transaction on the day mentioned, however they still refuse to refund or voucher. This is absurd, as they have proof of the item purchased, yet refuse to engage on a refund/voucher. 1) The item was used once (How else can we know if it works or not 2) The item is still in brand new condition and packaged as per the day purchased 3) The item is the new Rose Gold edition which proofs this was not purchased long ago 4) Clicks SA is the only stockists of Babyliss products, so no need to verify if this was done at a Clicks store 5) Store is able to track purchase, however Clicks blatantly refuses to assist 6) Miraculously Clicks are unable to trace that the rewards card was used, which I see as a fault in the system

I suppose I will continue to request my bank to reverse the charge as *****ulant as Clicks are unable to verify that such transaction took Place