Awful customer service

Only giving one star because I can't give less. Just had the worst customer service experience. We decided to buy a Fitbit Charge HR small black online. We put the product in the cart and tried to proceed to checkout. At which point we got an error saying the ID number does not match the club card number. We called the customer service line and spoke to Lyle who confirmed that the ID number correct and then proceeded to have his manager reset the password so we could try and log in. He couldn't do it immediately so he offered to call us back when it had been done. A few minutes went by and then Lyle called us back with a new password we should try to log in with. This worked and we were good to go and complete our purchase. I will say that up until here the service had been fantastic, it was all downhill from there though. Logged in and going to complete the order only for half way through the process the cart saying the product is now out of stock. We immediately called customer service to explain what was happened and see if there was anyone that could help us because we were really keen on the product. Here We were met with 2 combative people who continually interrupted me before I had even finished talking. We first got through to Nuraan who didn't seem to have a clue what we were asking her, her answer was simply that it means the product was out of stock. After not getting through to her we asked to speak to her manager which she eventually did, very reluctantly may I add. When we asked for a reference number of some sort, we were told we didn't log a complaint so she couldn't give us one. We were handed over to Janine. Who came across as condescending and even went as far as to say that because we didn't make payment they didn't owe us anything. After all we went through to try and successfully make payment, already being busy for an hour trying to sort it out, this was quite offensive. Very disappointed that we were unable to get the product, but even more disappointed in the service we received afterwards from customer care. We regularly shop at clicks and this has seriously sul**** our opinion.