1 reviews | Active since Nov 2023
I am reviewing Clicks Pharmacy Soneike in Kuils River. Nine out of ten times they make mistakes. Either they give me the wrong medication, type in the script wrong (3 times for the same script!) or get the information about the medication they dispensed wrong. And they take you for a ride. I take pills where I need to take 450mg per day. So I asked for a bottle of 150mg and one of 300mg. Then they asked can they give me three 150mg bottles instead of 150mg and 300mg. It's still 450mg so I said yes, okay because I trust(ed) them. Later, after I paid I found out that paying for three bottles of pills are much more expensive than two (R1,115 vs R844). And they know it, but do it to get more money out of you. At the end of January I went to pick up my pills (different ones that I get at a different time) and was told I need a new script because I reached 5 of 5 repeats. All my other pills were still 4 of 5 repeats, but the pills I needed (I had completely run out of pills and was going into withdrawal) they wouldn't give me without a new script. I tried to explain that it was a mistake on their side, but they refused to listen. So I had to urgently contact ny doctor and pay R450 for a new script. And that evening I realised I was right, it was 4 of 5 repeats, so I still had one repeat left and didn't need a new script. The day before yesterday I went to pick up different pills. I noticed it said 1 of 4 repeats on the bottle, while all my other medication which I got at different times during the month still said 1 of 5 repeats (including the pills I got the day I "needed" a new script). Today I went to them to explain that they made a mistake, but the lady who helped me just said, no, it's right. They count it from the day the script was received. I still had pills left so I only needed new ones on 6 February. That was the original. Then the pills I got the day before yesterday was my FIRST repeat, thus 1 of 5. But she insisted it was 1 of 4. I demanded to speak to someone else and they told me the same story. It's repeat 1 of 4, even though it was only my second bottle, which I got on 6 March. My script was wrtten out on 25 January, so I didn't need any other pills for that month. I got my first original prescription for the pills in February and my first repeat on 6 March. They made me look like a fool and wouldn't listen. Soneike is a terrible pharmacy. The staff is *********** and sneaky and always out of stock, so you either have to come back or pay more for the pills they have in stock. Do not use or trust this pharmacy. I plan to ask for my script back and go to Dischem. I don't know if they are any better, but I can't imagine that they can be worse than Clicks Pharmacy Soneike.
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