At Clicks, Till Slips Are More Important Than Customer Service

Being very health conscious, for months, I have been spotting (and resisting:) Clicks' D'licious brand of Chocolate Wafer Sticks but approximately 3 weeks ago, I decided to purchase a tin to enjoy at the office - needless to say, I looked forward to enjoying the same quality I grew to become used to for this particular item and particularly when purchased in the D'licious brand. Unfortunately, that day would be the exception and little did I know that, upon attempting to return same, I would be sadly and utterly discounted, discriminated against and belittled. Upon discovering that the quality of the product had dropped to a shocking level, I knew that, given the fact that I am rarely positioned to take lunch and have scores of daily errands after work, I would have to resort to two steps i.e. first bringing this to Clicks' attention on their website and then attempt to grab the tin (less exactly 3 wafer sticks) and rush to Clicks to get a refund - I did not even stress one tad about not having taken the till slip when I purchased the product, for I know that D'Licious is a brand exclusive to Clicks, so any Clicks store would have no doubt as to who it was purchased from and I presumed, they would, by scanning the tin, also be able to see that it was purchase from their branch. The result: 1. I was accused of returning a tin which I must have gotten for free - apparently there was some kind of sale at some stage (I never keep watch of sales because of my limited time) where one would receive a free tin for every two purchased. 2. I was told that I am forced to exchange the tin for another product. 3. I was discriminated agains just because I over-estimated their system by not having taken a till slip when I purchase my long-awaited one tin of Chocolate Wafers. So, I left the tin in the hands of the junior manager and left the store and, yes, I certainly feel ******, be-littled and treated like a ******** for returning something I apparently got for free - would you ever support an organisation who believes till slips take priority over customers' needs for quality, consistency and humane treatment? Name of the (apparently) senior manager on the floor is Vicky Govender.