APPALLING SERVICE

Hi, I just wanted to share the appalling service received from Clicks Funeral Services. We emailed through claim application forms + supporting documents on 30.11.2021 and have yet to receive confirmation of receipt of same. We tried calling of of Thursday and Friday last week as well as this morning and are either holding continuously or when we do finally speak to a consultant, they keep transferring us the other departments because apparently Hollard consultants do not have access to Clicks Funeral Policies. All we want to know is whether these documents were received and when we can expect application approval. I urge anyone that has an existing policy to cancel provided that you can without losing premiums paid thus far. To those of your considering taking out a funeral plan with Clicks, please don't. Your family will not only have to deal with the grief and pain of losing a loved one but will also have to deal with the frustration of dealing with Hollard/Clicks and their *********** staff which is not what anyone should go through during such difficult times. I have been a customer of Clicks for almost 2 decades and still support them for all my families medical, vitamins and personal care products. This is a monthly spend of R1500-R2000 per month. I am now seriously considering moving to Dis-Chem.