Appalling service : Clicks Card and Clicks App

Good day As if they do not have enough bad publicity already! I am absolutely appalled by service by Clicks at this point. Over 2 months ago I called clicks to report my lost club card and to request a new one. It was professionally explained to me that they no longer issue personalized cards and that everyone now uses the blue cards. I understood. I already had a blue card issued at one of their stores. I had been using it for months and I was just amazed that the card wasn't accumulating points and therefore part of my query was to enquire about that. I was told by the agent that the card was not registered and that she was going to register it and merge the points into the new card. I was told that by 23 September all my points would have been added into a voucher. Today it's the 25th of September and I just called Clicks because i had been trying to register on the App that I downloaded with no success. I then speak to an agent who told me the reason I can't register on the App is because the card is not registered! What the hell is going on? The agent tells me that he will register the card and that only in November they will merge the points. I am mad because i spend over R5000 every month at Engen garage because I am meant to collect clicks points and clearly that has never happened. On top of that I am getting absolutely disgusting service from Clicks. It is sickening!