Appalling Service at Clicks Store

I went to Clicks Store at the Southdowns Shopping Centre with my 75 year old dad who suffered a heart attack last month. He received his first meds at the Union Netcare Hospital Clicks Store, and now when we go to another Clicks Store the guy called Sello Mallakane tells us they can’t help us because he has no clubcard. I then say to him this is surprising because he got his first meds at Clicks. I then suggests that he calls the Clicks at the hospital and ask them to email him the prescription he refused and said he doesn’t have their number...Wow! Shouldn’t Clicks stores have a system where they find each other’s number? I then said to him I’ll google the number for you and I’ll call them he then asks me to speak to them even saying to the other guy “yeah I told them I won’t be able to help them with no clubcard” that time he’s using my airtime.I then say to him I’ll call them again on Monday since they are saying their admin staff is not working on weekends and once they email me that prescription I’ll come back he then says the people you were talking to are not from Clicks but he also talked to them and proving his point to them about me!

What if this was an emergency? If my dad got meds from Clicks, doesn’t this mean that his prescription was loaded on the system? Does my dad has to suffer few more days because of the clubcard? Is this how Clicks would like to be represented to their customers?