Appalling customer service at Clicks Evaton Mall

I experienced the coldest service yesterday from Thembi Msimango at Clicks Evaton Mall yesterday.

I got to her till and greeted, she didn't greet back however she just asked if I want a plastic.

She was standing with a co-worker and as she scanned my items, they didn't stop chatting as if she didn't have a customer in front of her.

They kept chatting right up until I left. The slip was just thrown on the counter with absolutely zero eye contact the entire time.

As a person who has worked in the retail industry, I believe that the point of sale is one of the most important areas in the store that require for a customer to be treated courteously and with respect. I left the shop with a sour taste in my mouth as I didn't expect such service at a store that welcomes me with a smile from the security at the door to the cashiers on my way out.

It is extremely unprofessional to have a customer in front of you and be chatting away with someone else to the point that you are unable to hear the customer greet nor do you offer a greeting.

I trust this reaches the relevant store manager to be addressed and for corrective steps to be taken through customer care training.