Appalled, Unacceptable, Lack of customer Service, Disgusting

CLICKS - I was assaulted at the Clicks in Comaro View Shopping Centre on Monday 22 June 2021 around 16h15. There is no Security Management at the door - no one taking temperatures and recording them, no one ensuring that customers are sanitizing. This goes against every grain of Covid Protocols. I went into the store to make an exchange and the woman in front of me walked in without sanitizing her hands. I politely asked her to please sanitize her hands. Remember at this point, there is no-one at the door doing this. She said she had her own sanitizer to which I rep**** that you have to use the stores sanitizer. At this point, she took out a bottle with pink liquid in it and sprayed it in my eyes, she then punched me in my face attacking the left-hand side of my face and eye. I had a black & purple eye She then continued and PICKED ME UP and through me against all the trolleys breaking all my ribs on the right-hand side. This has been confirmed by a doctor and I have pictures to prove the damage. Prior to this incident, I complained many times to the Clicks Store about no controls at the point of taking temperatures and ensuring hand sanitizing. They told me they we short staffed! This is a Covid Protoccol which has been gazetted I asked them for camera footage and they said they have no cameras in the store! No one at Clicks did anything to stop this individual. I was crying from the intense pain and asked them to call the police. They did not do so. I asked them again and again they just stood around. They allowed the customer to continue doing her shopping!! and once did so, she left the store. I then called the police myself on 10111 and was put on hold. Eventually they responded and arrived within 20 minutes. The Constable insisted he would write down the statement. He could not write properly and did not report the incident correctly. They then took a statement from the Branch Manager, Brenda and left. Where is Clicks in all of this? They have my store card number. I have not heard one word from you!! The general public are not safe going to Clicks. They have not bothered to reach out to me. Where was the damage control? I have spinal injuries from back operations and have a left paralyzed leg from the knee down with a drop foot, for which I have to wear a brace to be able to walk. There should be consequences. There are laws in South Africa! My late mother passed away from Covid related pneumonia just over a month before the incident and I am very sensitive to the general public maintaining Covid Protocols Has this case even been reported to you!! The parking attendant had the intelligence to follow this individual, while she carried on shopping at others stores and once, she went back to her car, took a picture of her registration number and make of car. I commend individuals like this. But Clicks has not had the decency to call me, make ay contact and more importantly has taken no responsibility whatsoever. I had to call them and send many emails to Khulie Mdhluli Had all the Covid Protocols been in place, this incident would not have happened. You have a responsibility and accountability to your customers!!

Email sent to Khulie Mdhluli on 19 July 2021 - after many other emails and telephone calls from myself. Khulie had then said they were investigating and would come back to me - the incident took place on the 22nd of June 2021

Dear All

@Khulie Mdhluli I have sent you an mail asking you for an update on this matter, which you read and did not have the decency to respond to.

My injuries have worsened. As I had explain, I have had 4 back operations which has allowed my back to be supported by *****s and bridges. I now sit in terrible pain, as something in my back has shifted. I require medical attention as I can’t walk from the pain and lay in bed with a hot water bottle. I am told that I would need to go for an MRI to assess that damage.

It’s almost a month from the email below and I have not had a response! Should I not get a response by close of business today, you give me no alternative but to go to every social media platform to relay the incident and the lack of any empathy and response from Clicks Group SA

STILL NO REPLY CLICKS GROUP SA!! APPALING, UNACCEPTABLE AND TOTAL LACK OF CUSTOMER SERVICE!

Please ensure that when you enter a Clicks Store you ask if they have camera's because if they don't and an incident arises, you stand no chance

CLICKS I STILL AWAIT FEEDBACK FROM YOU @Khulie Mdhluli - white lives matter too!! If I was of a different colour and not white, and a white woman had done this to a different colour group, I'm sure by now it would have been resolved, televised, put on every social media platform!!