annoyed

I bought lipsticks online and arranged the delivery to the nearest store. I could not update my contact number online so i was asked to go in the store and update the number so I was under the impression everything has been updated, to my surprise it was not updated so the sms was send to my old number.

Now i call the call centre and ask them to re-send the pin, they cant- i inform them i do not have my ID ( ****** ) and do not own a driver licence and i am told i am unable to get my order. an ID copy is not allowed, I then ask if I can cancel this online and I am told no I cant. so basically clicks does not not wana help, the order was done oneline therefore i should be allowed to cancel it online without all of this unnecessary drama specifically if I am not be given open to collect. I have the email confirmation including their clubcard.

I am truly annoyed