Angry

I did an online purchase diapers for my 2 months old baby on the 21 November on clicks website as a visitor, I did not sign in, on their website it said that they will shortly send me a confirmation or reference on email, I waited from the hour i did a purchase, I patiently waited Wednesday, Thursday, Friday, but still to date i have not received any confirmation or email address, thank God i took a screen shot and i did not delete my Internet banking sms about the debit... However yesterday, monday i bought airtime, i called them, first time it cut me off while the lady who was assisting me was still confirming my email address, she asked me if whether clicks have confirmed if funds have been debited and i told her that it did not even take a minute for them to debit my account, then i called again another lady, very rude lady answered, i told her thse story, seems like she wasn't really listening to me she made me wait for about 15 minutes trying to pick up my purchasr info by my email address of which she failed she asked for my Name and Surname, as frustrated as i was i asked her to call me back as i was running out of airtime, she promised to call, she did not...she told me that there were delays on deliveries, if i understand correctly i should have received my parcel by Friday, their black friday thing shouldn't have affected me at all.

I am soo frustrated with clicks services, now my baby's diapers are finished, i have to go around borrowing money as it's inconvenient, to buy diapers, when i text them on fb thinking that they will get someone to call me asap, nothing, they told me to wait another 5 working days to be contacted, this is getting ridiculous, i no longer want a reference only, i need diapers asap, as in like today...