After sales service is lacking

After having used Phillips shavers for many years, I tried this shaver. It was very strange at 1st being in such a long "neck", but I eventually got used to it. After aprox 16 months of use, the shaving experience deteriorated, and I figured it may need new blades, (I app**** machine oil to the blades but it did not help), so I enquired from customer care as to the availability and cost of the head replacement. 2weeks later I have still not received feedback, to an email I sent via their web page, as well as from the person I spoke to telephonically. I called in again and was told to send an email, stationg the barcode of the product as well as a picture of the part which I require....... Do we have time for this nonsense? I'm going back to Phillips, and WONT be buying it from Clicks!!!!