Adverti*****t or shelf tag showed Pantene 1L shampoo/conditioner for R160. You wanted to buy both shampoo and conditioner. The 1L conditioner was not available at all — not even in stock. You asked if you could take two 500ml bottles instead, totaling

What Happened:

Adverti*****t or shelf tag showed Pantene 1L shampoo/conditioner for R160.

You wanted to buy both shampoo and conditioner.

The 1L conditioner was not available at all — not even in stock.

You asked if you could take two 500ml bottles instead, totaling the same volume, for the same price.

The manager refused, saying she couldn’t authorize it and simply said, “Sorry.”

Your Rights:

According to South African consumer law (Consumer Protection Act):

"The price you see is the price you pay" does generally apply.

If an item is advertised or displayed at a certain price, the retailer must honour it or remove the incorrect signage.

If the product shown doesn't exist (like the 1L conditioner), it's false advertising or bait marketing, which is not allowed.

Reasonable alternatives or substitutions should be offered if stock is not available.