Absolutely pathetic service

<p>I was at clicks in Horizon in Roodepoort on Tuesday the 20th of July.</p> <p>They swiped my cheque card twice and assured me the first amount would reverse itself. I did tell them that the first transaction did go through and has gone of my bank account and even showed them my incontact sms but the cashier Nthabiseng insisted on swiping my card again and said it didn’t go through and the first amount swiped will reverse itself in 24 hours and if it doesn’t I must come back to the store the next day.</p> <p>I then went back to the store the next day and spoke with Tshepsio Francis Tsotestsi who could not help me and requested I bring my bank Statement . Why was I not advised to bring the bank Statement when I was there on the 20th?</p> <p>This has caused an inconvenience to me. This service is pathetic and I want my money refunded ASAP. It has now been 5 days later and still no refund. I have sent my bank statement and receipt to the clicks service mail box.</p> <p>I think all your staff need a course in customer service and in the in store processes so that they do not cause clients to get this irate.</p> <p>I will never be returning to clicks due to this incident and will take my business elsewhere. I will also be advising my friends and family of how clicks tries to rob people and then makes it the clients issue to try and be refunded instead of fixing there mess up.</p> <p>Absolutely pathetic.</p>