Absolute disgusting service and dangerous conduct

My daughter went in to have her tonsils taken out on the 31st of March 2022, he dispensed the medicine to my father as he went to collect the script on my behalf as I was taking care of her at the time as she was in pain. Adolph Mabala failed to do two simple calculations on the antibiotic and pain medication, first was the dosage of the anti-biotic (a schedule 4 medication) and second was the quantity of the pain medication needed (ie 7.5ml of pain medication for 7 days 4 times a day every 6 hours, how much needs to be dispensed) as the medical aid will only pay for the whole amount once and not over a period of 7 days. When he was asked why the medical aid has not paid for the pain medication he did not care to give an answer or even try to find out, I later that day spoke to the head pharmacist Sharon to get the dosage for the anti-biotic she did not have an answer as to why he did not have the answer he even avoided all eye contact with me, this is not acceptable as he is dealing with people’s lives and he is going to get someone killed or even maim them for life with his I don’t care attitude. Now we are out of pocket and they don't care to even try and get us our money back as we had to pay for the medicine our selves and the medical aid does not pay for that specific pain medication