Absolute Desperation

I have been getting mine and my Son's chronic medication from Clicks Direct for the past 7 years and for the most part, the service was fairly good. Just the occassional phone call here and there. Since July this year, I have made no fewer than 22 phone calls (of at least 10 minutes each!), sent about 4 emails and we have both frequently been without medication on several occasions. During the approximately 4hours that I have been talking to call centre "consultants", I have gathered that there was a change over to a new computer system. I am fairly tolerant but THIS IS NO EXCUSE!!!! If I had made one or two phone calls, there had been an apology and service had returned to normal, I would understand. But I find myself, out of chronic medication AGAIN for a few days and unable to even speak to the same "consultant" again, let alone a supervisor or somebody who can actually fix the problem. I would even settle for someone phoning me to say "We cannot provide this service, please go elsewhere!" If my blood pressure spikes because I don't have my antihypertensive medication, and I have a Stroke, who will bear the cost? Clicks Direct?? I doubt it!!!