Abandoned R4k paid online order and went silent

I am honestly shocked at the level of incompetence and lack of accountability from Clicks regarding my R4k+ delivery.

An attempted delivery was apparently made on Monday via Takealot. The driver informed me that my parcel had been loaded onto the wrong vehicle and that he was in a completely different area. After that, no one contacted me again.

On Tuesday, a lady from “Takealot” phoned me to ask what happened. I explained everything in detail, including exact directions and GPS information for the address. She promised to contact the driver and phone me back. She never did.

On Wednesday afternoon late, I received an email stating that delivery could not take place as the :courier could not reach me" (utter nonsense) and I responded immediately. No reply.

On Thursday, I sent a follow-up email. Again, no reply.

On Friday, I phoned customer service and spoke to Devon. After sitting on a line for over 5 minutes repeatedly asking whether he was still there, with absolutely no response or even hold music, I eventually had to drop the call.

I phoned again and spoke to Chané, who referred to Devon’s email that he just sent and promised feedback the same day. That also never happened.

What makes this even worse is that Clicks then decided to blame ME for the failed delivery attempts ans simply abandoned my order - no replies ans no refund. I had to follow up multiple times to find out whats going on.

How exactly was I supposed to know that “Takealot” calling meant it was actually a Clicks delivery when I also had a separate Takealot order out for delivery at the same time? I used the exact same address I always use for both Clicks and Takealot for many years, and have never had issues before.

If the parcel was actually routed correctly to my area with the given area code there is no reason why the driver could not have been nearby.

To add insult to injury, I was dealing with a hospital ordeal during this entire process and still ensured that someone was home for four full days to receive the parcel. Because of Clicks’ failure to communicate or follow up, I had to go out and buy some of the items myself after already paying for the order.

Had I not personally followed up THREE separate times, it seems Clicks would have simply kept my money without resolving anything.

No apology. No accountability. No effort to make things right. Just blame-shifting and silence.

I have requested a full refund to my Clicks account so I can physically go buy the items myself.

I also requested a record of all alleged delivery calls and attempts made to me, because I answered all calls during this period.

This entire experience has been unacceptable.