A HUGE POOR CUSTOMER SERVICE, VERY BAD INDEED

Morning Clicks Customer Service

I do not appreciate the way you handle my complaint. Instead of the Branch Manager to call me back and apologize about yesterday’s situation. A lady by the name of Mpho calls me to tell my about the bank charges, and that Clicks and Discheme do not use the same bank (How is that my business).Meanwhile Discheme allowed me to buy with coins yesterday.

Clicks lack Customer Service. (THE COSTUMER SERVICE AS CLICKS IS VERY POOR). I AM GOING TO POST THESE EMAILS ON SOCIAL MEDIA AND Hello Peter.

I am very disappointed. Most people are complaining about the service they get from clicks and now I am a living proof. People always prefers to spend their money at Discheme.

You must know that you have a very Huge Competitor. Discheme is the best.

A Huge Big Up to Discheme.

From: Clicks Group Complaints Resolution Team <***> Sent: Monday, March 27, 2023 12:43 PM To: Andile Mtimkulu <***> Subject: Re: Complaint Clicks Maponya Mall (BR 1531) Andile Mtimkulu 668851 PLEASE TREAT AS URGENT

Good day Andile

Thank you for your response.

We can confirm the correct contact details on our side.

We have requested this matter be prioritised with our team for further feedback and urgent resolution.

We thank you for your patience in advance.

Kind regards Gamiedah Kamish | Clicks Group Complaints Resolution Team Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za On Mon, 27 Mar at 12:36 PM , *** <***> wrote: WARNING This message was sent from someone outside of Clicks Group. Please be cautious, particularly with clicking on links or opening attachments. ________________________________________ Apologies, my contact number is *** Andile Mtimkulu Boston City Campus Soweto Tel: +***8/1572 Email: *** Web: www.boston.ac.za

Disclaimer: The information contained in this communication from the sender is confidential. It is intended solely for use by the recipient and others authorized to receive it. If you are not the recipient, you are hereby notified that any disclosure, copying, distribution or taking action in relation to the contents of this information is strictly prohibited and may be ********. From: Andile Mtimkulu Sent: Monday, March 27, 2023 12:16 PM To: 'Clicks Group Complaints Resolution Team' <***> Subject: RE: COMPLAINTS -*** Good Day Call Centre Call Date; 27 March 2023 Time: 9:56-10:am Number called with – *** Cherry on Top I just called Dicheme and spoke to the branch Manager, He is shock to hear How Clicks treated me this morning. Starting from today I will never ever buy anything from Clicks I will use my money at Discheme. (I called and asked to speak to the branch manager at Dicheme. My first question was (I have R200 coins consists of 50c; 20c and 10 cents, can I come to your shop and buy with the coins? The answer was so smoot yes mam you may come and buy after all that is money) and that is how I related the Clicks story to him. Regards From: Clicks Group Complaints Resolution Team <***> Sent: Monday, March 27, 2023 12:05 PM To: Andile Mtimkulu <***> Cc: *** Subject: Re: COMPLAINTS -*** Good day Andile

Thank you for your recent correspondence. We acknowledge receipt of your complaint which we received on the 27 March 2023. Your experience was certainly not of the standard we aim for, and we sincerely apologise for the inconvenience you have encountered in our store. Clicks relies on customers such as yourself to highlight inefficiencies with our staff and we appreciate you taking the time to make us aware of the problems you have experienced. Please be assured that the incidents will receive the attention of our Operational Management Team, who will investigate and action. They will contact you directly with feedback thereafter.

Further to your query, may you please provide the date, time and contact number where you called our Contact Centre from, so we may further investigate with the Management Team within the Contact Centre. Thank you for your patience in this regard. Kind regards Gamiedah Kamish | Clicks Group Complaints Resolution Team Tel: ***| Int.: +27 (0)21 *** Address: New Clicks South Africa, Cnr. Searle and Pontac Streets, PO Box 5142, Cape Town, 8000. www.clicks.co.za | www.thebodyshop.co.za | www.clairessa.co.za | www.clicksgroup.co.za 668851:*** 668851:***